Multimodal
Process customer conversations from various channels (web, app, messaging, social) & modals (text and voice).
Multiskill
Dialogue-driven customer support automation, content generation for text or voice (Text-to-Speech) and intelligent document processing (Speech-to-Text).
Multilingual
Improve customer experience with localization with Malaya (State-of-the-Art Bahasa Melayu Language Models).
Top Chatbot OKRs
Each Conversational AI deployment should strive to achieve the following business objective:
⚡️ Better Customer Experience (CX)
⚡️ Monitor Employee Experience (EX)
⚡️ Business Process Automation
Personal 🥉
Second Brain
RM 100
✓ 2,500 KBR Units
✓ Website, WhatsApp & Telegram
✓ Data: Website, Google Drive
Startup 🥈
Business Automation
RM 500
✓ 10,000 KBR Units
✓ Website, WhatsApp & Telegram
✓ Data: Website & Google Drive
Enterprise 🥇
High Volume
Custom
✓ > 100,000 KBR Units
✓ Website, WhatsApp & Telegram
✓ Data: Private Knowledge Base
How do you say “Nous”?
It is pronouced as “nows”.
What does “Customer Containment Rate” mean?
The accuracy rate for Nous Engine. Data point derived from a conversation thread that is tagged with “Success” or “Fail”. The handover of to a human-agent is considered a “Fail” value.
What does “Knowledge Base Reply” mean?
The unit economics of Nous. A conversation thread that triggers a single call to Nous customer’s database. Multiple reply with one (1) database call = one (1) unit.
Get in touch ⚡️
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Mesolitica Sdn. Bhd. (1309678-U)
Level 6, Fahrenheit 88 Office Tower Bukit Bintang, 55100 Kuala Lumpur Malaysia
