13 August 2022 | Product
The One Metric That Matters (OMTM) for Nous is ..
“Customer Containment Rate” (CCR).
Which is the automation rate of a Nous chatbot. Each Nous customer will have their own CCR and Mesolitica's CCR is based on the aggregate of all active Nous chatbots.
The formula to calculate CCR is ..
CCR = ( Total Successful Conversation / Total Conversation ) x 100
Total Successful Conversation = 689
Total Conversation = 2,387
CCR = 28.9%
A conversation is a single chat session between a customer and Nous chatbot, starting from "Hello" until "Goodbye".
A successful conversation is when the session is not handed over to a human agent.
We target to reach 30% CCR for Nous Year 1.
CCR is a performance benchmark. Keeping us focused on delivering business value for our customers with "Intelligent Automation" (end-to-end business process automation).
"Nous by Mesolitica" No-code Chatbot for Business. Multimodal. Multiskill. Multilingual.
Pronounced as "nows". Meaning: practical intelligence or common sense. In Philosophy it refers to the mind, intellect, reason or intuition.
#malaychatbot #chatbot #conversationalai #automation #businessprocessautomation #malaya #malaylanguagemodels
Register Interest 👉🏻 https://mesolitica.com/nous-interest
Khalil Nooh Co-Founder & CEO